How to contact us

General Enquiries

You can contact us via email at ask@aurora-insurance.co.uk or call us on 0333 577 4555.

Opening hours
Monday to Friday 9am - 5.30pm
(excluding Bank Holidays)

Complaints

You can contact us via email at ask@aurora-insurance.co.uk or call us on 0333 577 4555.

Opening hours
Monday to Friday 9am - 5.30pm
(excluding Bank Holidays)

Media Enquiries

You can contact us via email at ask@aurora-insurance.co.uk.

Make a Claim

If you need to make a claim for any of your purchased policies, please refer to the avenues below for each policy.

Property and Business Interruption

Phone: 01908 108404
Email: Aurora.Claims@crawco.co.uk

Liability - third party property damage claims

Phone: 01204 815801
Email: PLPDliability.ins@axa-insurance.co.uk

Liability (Casualty) - employee or third party injury claims

Phone: 0345 900 4185 (option 3)
Email: liabilityclaims.ins@axa-insurance.co.uk

Management Liability

Email: claims@rradar.com
Phone: 0800 955 6111
Or for an out of hours emergency, Legal Crisis Line : 0800 955 6222

Health

Trusted Doctor portal: https://trustedoctor.com/aurora-precision-cancer-global-treatment
Email: aurora@trustedoctor.com