Privacy Policy

Aurora (“we”, “our” or “us”) is committed to protecting your personal data and complying with data protection laws. In order for us to provide you with an insurance quotation, and assist you with policy management or any other services, we need to collect and process data about you. Please read this privacy policy carefully. It provides information about how we use personal data and the rights available to you under data protection laws.

  1. 1) Layered approach

    We use a layered approach to delivering information about data protection through:

    • A brief privacy notice in insurance policy documentation when we issue your policy, which will refer to this more detailed privacy policy;

    • This privacy policy accessible online;

    • The London Market Core Uses Information Notice provides further information on how personal data is used within the insurance market.

  2. 2) Information we may collect about you

    We may collect and process the following personal data about you:

    • Information provided to us through data you input online or that is input on your behalf, obtained during the claims handling process, or from searches via third parties, including information such as your name, address or contact details;

    • We may maintain records of any correspondence with you including phone records.

  3. 3) Why we collect personal data

    We are required by data protection laws to have a legitimate reason to process and use your personal data. The main purpose for processing your personal data is for the provision and performance of an insurance contract e.g. understanding your risk profile, calculating your insurance premium, administration and maintenance of your insurance policy or in order to process a claim.

    With regards to ‘Special Category’ data i.e. sensitive information, we must obtain your consent at the point of collecting your personal data (i.e. when you input your details online) in order to process the data unless an exemption for insurance purposes is applicable. In some circumstances, if we do not have your consent to process your data, it may impact our ability to provide you with an insurance quotation, or to assist with any queries or claims.

    We may also gather personal data for the following purposes:

    • To prevent, identify and investigate fraud or any activity that is in the public interest;

    • To defend ourselves against or make any legal claims;

    • Where we have lawful purpose for processing your data e.g. for maintaining our accounts and records or gathering market intelligence in order to develop and improve our products and services. We will ensure that the processing of your personal data does not affect your rights under applicable data protection laws;

    • To comply with a legal or regulatory obligation e.g. where we are required to maintain records of any transactions with you, or for compliance with international legal and regulatory authorities;

    • For marketing activities to provide you with information about products or services which may be of interest to you, where you have provided your consent for us to do so;

    • For statistical and research purposes.

  4. 4) Sharing and safeguarding your personal data

    All personal data supplied to us is stored on secure servers and only accessed and used in line with our data protection policies and procedures. Your personal data will only be accessed by our employees or authorised third parties who require the information for their business purposes. In circumstances where it is necessary to share your personal data with a third party, there are contractual agreements in place to ensure the security and confidentiality of your personal data and the information will only be used for the specific purpose for which it has been provided to them.

  5. 4.1) Authorised third parties

    We may also be required to allow authorised third parties, including service providers and suppliers, access to your personal data, for the purposes stated in section 2 and 3 of this notice. Any data sharing with third parties will be in compliance with applicable data protection laws.

  6. It may be necessary for us to share your personal data with financial and regulatory organisations (e.g. the Financial Ombudsman Service, the Financial Conduct Authority, the Information Commissioner’s Office) or law enforcement agencies (including courts) in order to assist them with enquiries, investigations or proceedings and ensure our compliance with our regulatory and legal requirements. As a financial services company, we are required to have certain processes in place with regards to anti-bribery and corruption, money laundering and fraud. If any criminal offence is detected or suspected, we may share data with third parties (e.g. law enforcement agencies, fraud prevention agencies, anti-money laundering agencies) in order to prevent crime or aid investigations if crime is identified. We may also access this data as part of our ‘Know Your Client’ procedures to establish the parties we are dealing with and when assessing a claim payment in order to prevent criminal offences.

  7. 4.3) Marketing

    We would like to send you information about our products and services which may be of interest to you.

    If you have consented to receive marketing, you may opt out at a later date.

    You have a right at any time to stop us from contacting you for marketing purposes.

    If you no longer wish to be contacted for marketing purposes, please contact ask@aurora-insurance.co.uk.

  8. 5) Your rights

    Our policy complies with the EU General Data Protection Regulation. The law requires us to tell you about your rights and our obligations with regards to the processing and control of your personal data, however not all of the following may be applicable in our business dealings:

    • The right to be informed;

    • The right to access your personal data;

    • The right to rectification;

    • The right to erasure;

    • The right to restrict processing;

    • The right to data portability;

    • The right to object to processing;

    • The right to withdraw consent;

    • Rights related to automated decision making including profiling.

    There are some circumstances where we may be required to restrict your rights in order to safeguard the public or our own interests.

    For further information regarding your rights, please visit the Information Commissioner’s Office’s website.

    If you have any questions regarding privacy or how we use personal data, you may contact us at ask@aurora-insurance.co.uk.

  9. 6) Other websites

    Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

  10. 7) Changes to our privacy policy

    We keep our privacy policy under regular review and we will place any updates on this web page.

    This privacy policy was last updated on 11 March 2022.

  11. 8) Your right to complain

    Should you have any concerns regarding how we process your personal data, then you have the right to report your concern to the Information Commissioner’s Office. For more information, please visit their website.